Privacy Policy

When you use our Website, we may collect the following personal information:

• Name, Email address, and Phone number
• City and State
• Event details submitted through inquiry or booking forms

This information is collected through forms you voluntarily submit to help us provide and manage our services.

We use your information to:

• Respond to inquiries
• Confirm and manage bookings
• Send service-related communications
• Provide customer support
• Send promotional messages (only when consent is given)

We do not sell your personal information.

We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes.

We may share limited information with trusted service providers and subcontractors who assist us in operating our business (such as website hosting, customer support, and SMS platform providers). These providers are contractually obligated to keep your information secure and confidential and may use the information only to perform services on our behalf.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except aggregators and providers of text messaging services solely for delivering SMS communications.

Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including booking updates, event reminders, customer support, and important updates.

Opt-In & Consent:

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

• You can cancel SMS notifications at any time by replying STOP
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately

Message Frequency & Content:

• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent

Help & Support:

• Reply HELP for assistance or contact us at info@prentusa.com
• Customer support is available during regular business hours

Carrier Information:

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

Our Website may use cookies and similar technologies to analyze traffic and improve user experience. These tools help us understand website performance and improve our services.

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information. To make a privacy-related request, please contact us using the information below.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While we strive to protect your data, no method of transmission over the Internet is completely secure.