Our Cancellation Policy
1. All Sales Final
Once your booking is confirmed, all sales are final. This ensures we can properly reserve our performers and supplies for your specific date.
2. Service Modifications
If you choose to cancel an add-on service at a later date, all package pricing reverts to its original rate and any promotional discounts will be removed.
3. Full Refunds
Full refunds are available only if the entire event is canceled at least 72 hours before the scheduled start time.
4. Emergency Credits
In the event of a family emergency or natural disaster, credits may be applied toward a future booking if at least 5 hours’ notice is provided.
5. Late Cancellations
No credits or refunds will be issued if the service is canceled less than 5 hours before the event. Please note that these policies apply equally to regular and promotional pricing.
We can’t wait
to bring the
fun to you!
info@prentusa.com
